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WELLWISE SHIPPING

Shipping made simple. Delivered with care.

Enter your Wellwise order number to securely access your order status, delivery information and tracking details.

Your order number can be found in your Wellwise order confirmation email.

Your order information is securely protected.

Ships across Canada

Reliable delivery wherever you are.

Fast processing & delivery

Most orders leave within 1–2 business days.

Track every order

See the latest status and delivery information.

Secure access

Your order details are protected.

Holiday Shipping Advisory

During peak holiday periods, processing and delivery times may take longer than usual. We recommend ordering early whenever possible.

Order Journey

From the moment you place your order to the moment it arrives, we'll keep you informed.

1

Order placed

Confirmation sent
Your order confirmation email is sent immediately.
2

We prepare your order

1–2 business days
Your order is picked and packed at our fulfillment centre.
3

Your order ships

Same day as dispatch
You'll receive a shipping confirmation email with tracking.
4

Your order is on its way

Track your delivery
Use your tracking number to follow your parcel.
5

Delivered

Enjoy your purchase
Your order has arrived! Thank you for shopping with us.
Processing is subject to product availability and may take longer during peak holiday periods.

Choose the Right Shipping Option

Available shipping methods and estimated delivery times are shown at checkout based on your order and destination.

Standard Shipping

3–9 business days

Our most affordable option and ideal for most orders.

Faster Option

Express Shipping

2–5 business days

A faster option available on most eligible items at checkout.

Free Shipping

Orders that qualify for free shipping are sent by Expedited Canada Post.

Express Eligibility

Express shipping is available for non-custom items in Alberta, BC, Manitoba, New Brunswick, Ontario and Quebec.

Returns & Fees

Shipping fees paid are non-refundable when a product is returned.

Please Note

  • Shipping time is estimated from when you receive your shipping confirmation email. Delivery times may vary based on destination address.

Custom Orders

We're here to help with special orders and custom requests. Here's what you need to know:

Order Type
Processing Time
How It Ships
Custom Order Products
2–4 weeks

Ships separately once ready, with its own tracking number.

Other items in the same order
1–2 business days

Processed and shipped separately under Regular Order Processing.

All Custom Order Products will be processed in our fulfillment centre within an estimated 2–4 weeks (or sooner if possible), subject to availability and/or peak holiday periods. Once your order has shipped you will receive a Shipping Confirmation Email with a shipment tracking number.

Shipping Restrictions

i

Before you order, please be aware

We reserve the right to restrict delivery to certain remote locations.

We reserve the right to restrict delivery to certain remote locations.

We reserve the right to restrict delivery to certain remote locations.

Need help?

Questions About Your Order?

Our team is here to help with questions about your order or shipping.
1-800-370-0366 MON – FRI 8AM – 8PM EST
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